How to make a compliment or complaint
Complaints and Compliments
Worcestershire Primary
Care Trust aims to provide high quality services. Sometimes things
go wrong and people will wish to complain and have that complaint
investigated. It is useful for the PCT to have people's views, so
that they can be taken into account in planning for the future and
to improve services for the benefit of the whole community. The PCT
welcomes complaints, compliments, comments and suggestions about
the way in which we undertake our work.
The PCT has a Compliments and Complaints Policy. This follows
the processes set out by the NHS Complaints Procedure. We have an
information leaflet that explains the
procedure, which is available from our hospitals, health centres
and clinics, service bases and the Independent Complaints Advocacy
Service (ICAS). Alternatively, you can contact the Complaints
Manager (details below).
If you wish to make a complaint, compliment, comment and/or
suggestion about the services provided by this PCT, please contact
our Patient Relations Manager.
The PCT has separate leaflets on how to make a complaint under
The Freedom of Information Act 2000 and
The Data Protection Act 1998.
Downloads
Click
here to view the Complaints leaflet.
Click here to view the Compliments and
Complaints Policy
Click
here to view the Freedom of Information Complaint
leaflet
Click
here to view the Data Protection Complaint leaflet
Learning from
complaints
The PCT regards complaints as a way of improving services
in the future. Anonymised, statistical information about the
complaints received, the issues raised and how they have been dealt
with, are published in our Annual Report. A quarterly report of the
number of complaints received by the PCT is presented to the
Board.
Patient confidentiality is observed in accordance with the Data
Protection Act. The PCT does not publish details of individual
complaints.
Contact Details:
Sonia Spurr
Patient Relations & Involvement Manager
NHS Worcestershire
Ground Floor, West Wing
Wildwood
Wildwood Drive
Worcester WR5
2LG
Tel - 01905 760091
Email - sonia.spurr@worcestershire.nhs.uk
Last updated on 25 April 2012