Independent Complaints Advocacy Service

Independent Complaints Advocacy Service (ICAS)

What is ICAS?

ICAS can help you to make your complaint to the right people in the right way. They are a free, independent and confidential service. An experienced worker, known as an advocate, can help you to make your complaint. ICAS advocates cannot help you with any matters outside of the NHS complaints procedure.

Advocates can:

Help you to write letter to the right people
Explain the options you have at every stage of your complaint
Answer questions to help you make decisions
Talk to you about your complaint
Assist with Prisoner complaints regarding prison healthcare
Give you the chance to speak to someone who is independent of the NHS
Provide a self-help booklet so you can deal with your own complaint
Provide an interpreter or translator if you need one

ICAS cannot:

Help you to claim compensation
Give legal advice
Investigate complaints
Give medical advice
Get NHS or prison staff disciplined

Contact with ICAS can be made by:

Telephone: 0845 456 4214 or 0300 456 2370

Or in writing to:

Freepost RRLL-SYXJ-ZZYZ

ICAS

PO Box 14043

Birmingham

B6 9BL

Last updated on 25 April 2012