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NHS Constitution

NHS Constitution

 

Rights

  • You have the right to have any complaint you make about the NHS services dealt with efficiently and to have it properly investigated.
  • You have the right to know the outcome of any investigation into your complaint.
  • You have the right to take your complaint to the independent Health Service Ombudsman if you are not satisfied with the way your complaint has been dealt with by the NHS.

Pledges

  • The NHS commits to ensure you are treated with courtesy and you receive appropriate support throughout the handling of your complaint; and the fact that you have complained will not adversely affect your future treatment.
  • The NHS commits when mistakes happen to acknowledge them, apologise, explain what went wrong and put things right quickly and effectively.
  • The NHS commits to ensure that the organisations learns lessons from complaints and uses these to improve NHS services.

For more information on the NHS Constitution click here

 

Last updated on 30 March 2012