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Common healthcare conditions that can be managed by patients at home without seeking medical help from their GP include;

  • Colds, coughs & flu
  • Sprains, aches & pains
  • Allergies
  • Hayfever
  • Pain relief
  • Stomach upsets
  • Temperatures
  • Headlice treatments
  • Cuts and bruises
  • Colic and teething
  • Headaches and migraines
Your local pharmacy or NHS Choices should be your first port of call to seek help for the treatment of common healthcare conditions.
  • Access to pharmacies is easier and quicker than waiting for a GP appointment.
  • Pharmacists and their staff have the knowledge and skills to help you manage common healthcare conditions.
  • Pharmacies are open for longer hours like late nights and at the weekend, which is convenient for people who work or when the GP practice is closed.
  • More GP appointments are available for more complex healthcare needs.
The NHS belongs to everybody and therefore together we must ensure that its resources are used in the best possible way for all patients. Your GP practice is a member of the Worcestershire CCGs who have consulted with the public on the best use of healthcare resources.  This has resulted in the introduction of new policies that require patients to purchase some products. This will ensure we can continue to protect NHS services for the population of Worcestershire in the future.
All of the items that are no longer supported on prescription are available to buy at pharmacies and in most supermarkets, health food shops or online.
Rules around the sales of medicines mean that some medicines can’t be sold ‘over the counter’. Examples include paracetamol when taken for chronic pain conditions and treatment for conjunctivitis in children under the age of 2 years.  For more information, please speak to your pharmacist.
The cost to the NHS includes the fee to the community pharmacy for dispensing and GP and practice staff time for an appointment or repeat prescription generation.
Depending on the nature of your condition, your GP will advise you on how important it is that you get these medicines. A number of products can be purchased to help with your symptoms. Your GP may determine if there are individual clinical circumstances when it may be appropriate to prescribe these items.
The products have been selected on the basis that they are available for purchase at a similar cost to those that patients would be normally be expected to buy.
If you are unsure what to do, speak with your pharmacist or call NHS 111.
These policy changes apply to all patients whether or not they pay for prescriptions.
The CCGs may be able to offer you a refund on your certificate; details of eligibility and how to claim are available on the CCG website. To claim for a refund on your gluten free prepayment certificate, download the form here.
Examples include;

  • Paracetamol tablets (500mg) (16) 30p,  Cost to NHS £6.74
  • Complan® Original Drink Mix (4 x 55g): £3.15, Cost to NHS: £9.23
  • Free From Fresh White Bread (gluten free): £2.00, Cost to NHS: £10.23
  • SMA Lactose free formula from birth (480g): £6.00, Cost to NHS: £11.77
Prices correct as of September 2017
The Department of Health conducted a national consultation on gluten-free foods on prescription. This closed on 22nd June 2017 and we are waiting to hear feedback. We will review our decision once the outcome is known.
The preferred first line choices for Cow’s Milk Protein Allergy are Aptamil Pepti 1 and 2®, Nutramigen 1and 2 with LGG®.  Other preparations may be necessary and your GP will be able to advise further.

Examples of some infant feeds which should be purchased include Wysoy®, SMA LF ®, Cow& Gate® Anti-reflux, Aptamil® Anti-reflux, SMA Staydown®, Aptamil Comfort, Cow and Gate Comfort, SMA Comfort

This is not an exhaustive list.
Please ask your GP for advice as this will depend on the milk you have been giving your baby.
Patients who have a need for nutritional supplements identified by a dietitian will get a prescription after a hospital stay. A further assessment should be made within 4 weeks to determine whether this needs to be continued for any longer.
All care and nursing homes have facilities to prepare liquidised diets for residents with swallowing difficulties as well as fortified meals and high energy snacks where disease related malnutrition is present. Only patients with one of the clinical criteria identified in the policy should receive a prescription for supplements.
Schools and nurseries don’t need anything in writing from a GP or other healthcare professional in order to give non-prescription medicines, but will ask for parents/carers to provide consent.
If you need to register a complaint please contact:

The Complaints Team
NHS South Worcestershire Clinical Commissioning Group
Barnsley Hall
Barnsley Hall Road
B61 0TX

or Call: 01905681999

If you want to pass on a compliment or make a comment, please email:


On behalf of:

NHS Redditch and Bromsgrove, NHS South Worcestershire & NHS Wyre Forest Clinical Commissioning Groups